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The Vida Agency

Community outreach: the art of listening and being heard

close up of man in glasses looking at a piece of paper.

After years of working with a variety of public agencies, private companies, and initiative-based efforts to establish effective outreach with the communities they serve, The Vida Agency has developed unique strategies for gaining community involvement and input.

TVA has also worked with many groups who are unable to understand why their community engagement isn’t yielding the kind of involvement they seek. Much of this comes down to creating a two-way conversation, and that conversation only works when both sides are listening AND being heard.

All too often, the TVA team is asked to join an outreach effort after it has been underway for some time, to help reach a specific underserved community. This is a bit like receiving a last-minute invitation to a party that’s been planned for months. Not only do you feel unimportant, but you are also not likely to attend.  Imagine what it would feel like as a member of a typically underserved community to be an afterthought in outreach efforts.

At The Vida Agency, we’ve identified the following key Community Outreach Principles to ensure that we effectively communicate with the public, rather than at the public.  

  1. Remove Assumptions: Presuming that you know what a person values, feels, or wants before entering a conversation restricts your ability to effectively listen.
  2. Don’t Shy Away from Difficult Conversations: Highlight the information that matters, even if it’s not what they’re hoping to hear. As a neutral source for the organizations served, The Vida Agency shares accurate and accessible information with their audience, as well as documents feedback and input to inform the organization.
  3. Value Every Voice: Don’t rush the process; take time with each conversation to ensure that input and needs are heard. 
  4. Make It Accessible: Distill crucial and technical information into digestible content. Providing overly technical information restricts the number of people who will hear your message.
  5. Go Where People Are: Don’t expect people to disrupt their daily lives or to come to you for information. Strive to meet people where they already are and make engagement convenient and easy.
  6. Communicate in their Own Language: Determine your most important messages and then translate or transcreate them into the key languages spoken by your audience. Our extended team of language professionals provide DHSH-and/or Court-certified translation and simultaneous interpretation in over 20 languages.

Community engagement is, at its core, about building two-way conversations between an organization and members of the public. In addition to disseminating information, it is essential to hear from community members so that you understand their needs and concerns.

A graphic showing levels of engagement from inform through co-lead

Be realistic and transparent about the level of engagement you seek (inform -> co-lead), establish early on what the community can expect in return and be inclusive from the beginning.

Want to learn more about our community outreach services? Send us an email at